• The optimal IVR solution must be flexible and robust enough to scale with your organization and adapt to your customers’ ever-changing expectations. Legacy systems can be rigid and provide not enough flexibility.

  • Customization is the key to a successful IVR implementation, as an interactive voice response system is often one of the first contacts a client has with your company.

  • Beyond lead routing, marketers are quickly adopting Interactive Voice Response systems to learn more about their customers. Whether conducting phone polls, surveys, or marketing campaigns, IVR systems provide a sure-fire way to unveil customer likes, interests, and demographics.

  • Customers have a need for speed. In fact, Gartner predicts that this customer preference for independence and self-service automation will likely rise to 85% by 2020. They want questions answered and product information delivered fast.

Service information

What is IVR ?

Interactive voice response is a technology that allows humans to interact with a computer-operated phone system through the use of voice and DTMF tones input via a keypad.